Client case study
It’s common for family-owned restaurant and business owners to hold on to the first dollar they make as both a keepsake and a good luck charm. But what about their clients?
Even before MVB Bank opened its doors on January 4, 1999, former Fairmont mayor Tom Mainella was ready to do business.
“When the bank was formed, I told Dick Martin that I wanted to be his first client,” said Mainella, manager of the United Security Insurance Agency’s Fairmont office and a long-time member of the Fairmont City Council. “So, he gave me MVB Safe Deposit Box #1.”
Through the years, Tom and his wife, Joyce, have opened multiple checking and savings accounts with MVB, along with personal and business loans. Over the past two decades, their relationship with MVB has become one unrivaled by the family’s previous banking partner.
“When a huge bank absorbed our former bank, I felt like it left us,” Mainella said. “It’s been great to have a truly local bank—with local West Virginians to serve our banking needs—not bankers who live in Columbus, Ohio.
“I trust the people at MVB, and always have,” he continued. “They are people we have known for years, and they always take care of their clients with a very personal touch.”
As Fairmont’s mayor, one of Mainella’s most memorable experiences was the opportunity to celebrate MVB’s December 2017 listing on The Nasdaq Capital Market. Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information and public company services.
On March 28, 2018, clients and community members gathered at MVB’s banking centers across its footprint to watch the livestream of CEO Larry Mazza, a Clarksburg native, ringing the Nasdaq closing bell at Times Square with members of the Senior Leadership Team and Board of Directors.
“It was a good feeling to know that the bank is headquartered in Fairmont and to think about how MVB started as a fledgling bank but has grown through the years to become a major player in this area,” Mainella said. “The bank employs many local people, and is a wonderful boost for Fairmont’s economy and image.”
Plus, Mainella said, banks like MVB offer their clients advantages that much bigger banks can’t seem to realize.
“MVB cares much more about helping local people than do large financial institutions that regard clients as account numbers,” he said. “I have enjoyed doing business with MVB for the last 20 years, and they have helped make my financial life less complicated.”